Youhanth Youvarajah

Through a combination of volunteer and professional experience, I have strengthened my ability to communicate and collaborate with individuals from diverse cultural, age, and social backgrounds. I am committed to continuous personal and professional development through involvement in projects, events, and new learning opportunities. 

John Howard Society of Toronto, Toronto, ON

Program Counsellor & Support Worker July 2022-Present

• Coordinated and conducted client intake assessments for employment, housing, and counselling services

• Supported clients in developing employment readiness skills through resume preparation, cover letter writing, and job application assistance

• Streamlined access to community resources by updating and maintaining accurate referral and resource documentation for case managers

Scotiabank, Ajax, ON

Customer Experience Representative June 2021-May 2022

• Generated repeat business by building strong relationships with diverse clients and resolving concerns quickly and professionally.

• Processed in-person and telephone banking transactions while identifying and preventing potential fraudulent activity.

• Maintained confidentiality and security of sensitive customer information through accurate data management and compliance procedures.

Prodigy Consulting and Development, Toronto, ON

Construction Administrator Nov 2019-June 2021

• Coordinated all aspects of meeting management, including scheduling meetings, preparing agendas, taking meeting minutes, and generating detailed reports.

• Utilized Microsoft Excel to accurately maintain and track contract information, including contractor names, costs, experience levels, and contract start and end dates.

• Organized and managed product receipts and project completion reports with accuracy and efficiency in fast-paced environments.

Aspect Retail Logistics, Pickering, ON

Office Administrator Aug 2016-Sept 2019

• Monitored and tracked inventory across warehouse departments to support efficient operations and accurate product movement.

• Trained and onboarded new employees on workplace procedures, safety protocols, auditing processes, and reporting standards.

• Conducted health and safety audits to ensure compliance with company policies and workplace safety regulations.

Epilepsy Toronto, Toronto, ON

Workshop Facilitator 2022 & 2023 

• Facilitated online wellness workshop focused on therapeutic benefits of on artistic expression

• Helped enhance basic art skills for participants through sensitive and compassionate conversations

Habitat for Humanity, Toronto, ON

Data Migration Officer 2022

• Used MS Teams to transfer old data to new server

• Reviewed family selection process

• Assisted in various office duties

• Reviewed financial numbers and financial documents such as debt statements, notice of assessments, pay stubs, credit reports, asset statements, etc.

YMCA, Ajax, ON

Supervised Access Attendant 2014-2015

• Cultivated a safe and active space for vulnerable children and adults by preparing interactive games

• Produced detail-oriented notes by carefully recording the various activities and interactions between parents and children

• Prevented parental disputes by ensuring all legal documentations were understood and met

Joanne's House: Durham Youth Housing and Support Services, Ajax, ON 

Research/Policy Analyst 2013-2015

• Created an accessibility policy by analyzing and referring to the standards of other youth shelters in Ontario

• Monitored youths doing their job search and training activity

Ryerson University Access Centre, Toronto, ON 

Student Notetaker 2013-2015

• Attended lectures regularly and produced clear, organized, and detailed notes for students requiring academic accommodations

• Collaborated with accessibility services to support students in class with diverse learning needs